Losing patience

<p>i submitted a claim on the 29th of July 2016 for a specified possession since then I received feedback only for me to submit documents that is credit card statements and invoices AND also billing and beacon information (which I think was unnecessary ) . It is now the 17th August and I have to phone all the time finding out about my claim as no agents call or email me keeping me posted. I have my car household and specified portable possesions all registered wth budget insurance and I have never missed a payment. I cannot wait any longer for a jeweler to find the exact same thing or make it and I would like to be paid out for this. I agreed for budget to replace the item but now I am running out of patience . With regard to my previous claim in 2014 it was dealt with so quickly but now it's the total opposite </p>