MN
Mthobisi N
1 reviews | Active since Oct 2015
29 Oct 2015, 15:08
Locations and bank statement wanted when clainming
I lost control while fleeing hijackers on the 17th October 2015. I lodged a claim and on the 28th October 2015, they requested my bank statements as well as tracker locations. I'm not comfortable giving such personal info to anyone. I have claimed before including from budget insurance and I've never been asked such info. I feel like they are looking for a way not to pay out because my car is expensive and I've had insurance for less than a year.
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Budget Insurance's replyOfficial
30 Oct 2015, 14:47Hello ndlovum2,
We acknowledge receipt of your complaint.
We are really sorry to hear about your incident, we understand that the incident itself can be very traumatic. We are pleased that no one was injured.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success and there were no room to leave a voice message.
The documentation that was requested forms part of the validation process of the claim. We want to assure you that your documentation is save and will be used for the administration process of the claim only. We trust you will understand that the request is a reasonable request, which will assist us in finalising the claim as soon as possible. We will therefore appreciate it if you will provide us with the necessary documentation.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We are really sorry to hear about your incident, we understand that the incident itself can be very traumatic. We are pleased that no one was injured.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success and there were no room to leave a voice message.
The documentation that was requested forms part of the validation process of the claim. We want to assure you that your documentation is save and will be used for the administration process of the claim only. We trust you will understand that the request is a reasonable request, which will assist us in finalising the claim as soon as possible. We will therefore appreciate it if you will provide us with the necessary documentation.
Kind regards,
The Budget Insurance Team.
Budget Insurance's reply30 Oct 2015, 14:47
Official
Hello ndlovum2,
We acknowledge receipt of your complaint.
We are really sorry to hear about your incident, we understand that the incident itself can be very traumatic. We are pleased that no one was injured.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success and there were no room to leave a voice message.
The documentation that was requested forms part of the validation process of the claim. We want to assure you that your documentation is save and will be used for the administration process of the claim only. We trust you will understand that the request is a reasonable request, which will assist us in finalising the claim as soon as possible. We will therefore appreciate it if you will provide us with the necessary documentation.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We are really sorry to hear about your incident, we understand that the incident itself can be very traumatic. We are pleased that no one was injured.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success and there were no room to leave a voice message.
The documentation that was requested forms part of the validation process of the claim. We want to assure you that your documentation is save and will be used for the administration process of the claim only. We trust you will understand that the request is a reasonable request, which will assist us in finalising the claim as soon as possible. We will therefore appreciate it if you will provide us with the necessary documentation.
Kind regards,
The Budget Insurance Team.