Lies just to get business

I was phoned my a consultant and told that my debit order did not go through and I said yes I stopped it for I didn't know why the money was deducted from my account and he explained it to me and also said that. Because I am aware of it now they will reeinstate the policy and I won't have any waiting period and that I will just continue as because I was paying for almost 2 years OK and I said yes because it's important and I really want it. And guess what I claimed and wow what the agent informed me was a total lie. My claim was declined. Die to waiting period I guess they pay there agents to lie and once they get you hooked when you claim they say what ever. Thay are not important we already have there money. I wish they just didn't lie to me.