1 reviews | Active since Apr 2017
left hanging by budget
<p>i registered a claim on 22/05/2017 for damage caused by a power surdge. it took the whole week to have someone to come and pick up the fridge and microwave for testing. that was done and the fridge and microwave were returen. when i tested the microwave it was still not working and the fridge was damaged by thier service provider. i have still don't have my micro wave and my fridge is damaged. after numeros call to budget no assistance non what so ever. i'm really disappointed with the way the whole claim was handled.</p>
We acknowledge receipt of your complaint.
We have requested that you are contacted by our claims team tomorrow.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We have requested that you are contacted by our claims team tomorrow.
Kind Regards,
The Budget Insurance Team.
Update:
We confirm that we have been in contact with you on Saturday and arrangements were made regarding the items.
One of our claims managers contacted you and an agreement was reached, we thank you for assisting us with the invoice and we confirm that payment was requested and authorise.
One of our Customer Relation Specialists also attempted to contact you and a message was left on your voice mail.
We apologise for the frustration caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
We confirm that we have been in contact with you on Saturday and arrangements were made regarding the items.
One of our claims managers contacted you and an agreement was reached, we thank you for assisting us with the invoice and we confirm that payment was requested and authorise.
One of our Customer Relation Specialists also attempted to contact you and a message was left on your voice mail.
We apologise for the frustration caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist who contacted you, the service that was offered to you during the claim is totally unacceptable. After we have investigated your complaint, we can truly understand your frustration herein.
It is clear that we have failed you during the claims process which we sincerely apologise for, this is not the norm and all of the service failures will be addressed on an internal basis.
We thank you for your kind understanding herein and we invite you to contact our Customer Relation Specialist who have direct message her details to you, should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist who contacted you, the service that was offered to you during the claim is totally unacceptable. After we have investigated your complaint, we can truly understand your frustration herein.
It is clear that we have failed you during the claims process which we sincerely apologise for, this is not the norm and all of the service failures will be addressed on an internal basis.
We thank you for your kind understanding herein and we invite you to contact our Customer Relation Specialist who have direct message her details to you, should you require further assistance.
Kind Regards,
The Budget Insurance Team.
thanks you very much for your assisntance, i must say you have restored my faith in budget insurance, thanks you once again
thanks you very much for your assisntance, i must say you have restored my faith in budget insurance, thanks you once again
thanks for the feedback, your service provider came and picked up my fridge, they promised to return it within 14 days, they have left another fridge that i can use in the mean time. i will keep you posted.
thanks for the feedback, your service provider came and picked up my fridge, they promised to return it within 14 days, they have left another fridge that i can use in the mean time. i will keep you posted.