Leave would be customers hanging
I phoned to reinstate homeowners insurance after being let down by Outsurance. The clerk told me there was a technical problem with loading my policy but that he would get back to me in 48 hours. I waited for 55 hours and then called. This clerk was supposedly not available and the new clerk could not help. So here is sit without insurance. This industry is rotten to the core - insurance companies are as *********, *********** and amoral as the banks.
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to our Customer Relations team for assistance.
Please accept our sincere apology for all the inconvenience caused.
Kind Regards
The Budget Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to our Customer Relations team for assistance.
Please accept our sincere apology for all the inconvenience caused.
Kind Regards
The Budget Team
Dear Mr Melt
We have received confirmation that you have been accordingly assisted with your policy changes by our Underwriting Department.
Kindly be advised that the refund will be authorised during the course of the day.
Kind Regards
The Budget Team
Dear Mr Melt
We have received confirmation that you have been accordingly assisted with your policy changes by our Underwriting Department.
Kindly be advised that the refund will be authorised during the course of the day.
Kind Regards
The Budget Team
