1 reviews | Active since Jul 2014

14 Sept 2017, 16:07

Leave would be customers hanging

I phoned to reinstate homeowners insurance after being let down by Outsurance. The clerk told me there was a technical problem with loading my policy but that he would get back to me in 48 hours. I waited for 55 hours and then called. This clerk was supposedly not available and the new clerk could not help. So here is sit without insurance. This industry is rotten to the core - insurance companies are as *********, *********** and amoral as the banks.

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Replies (3)
Budget Insurance
Budget Insurance's reply14 Sept 2017, 16:14
Official

Thank you for bringing this matter to our attention.

We confirm that the matter has been referred to our Customer Relations team for assistance.

Please accept our sincere apology for all the inconvenience caused.

Kind Regards

The Budget Team

's update14 Sept 2017, 16:36
Reviewer Update
Where's my refund? You owe me nearly R2000 that I expect to see in my bank account by tomorrow morning at the latest.
Budget Insurance
Budget Insurance's reply15 Sept 2017, 09:01
Official

Dear Mr Melt

We have received confirmation that you have been accordingly assisted with your policy changes by our Underwriting Department.

Kindly be advised that the refund will be authorised during the course of the day.

Kind Regards

The Budget Team