Lack Of Service

i submitted a claim for my damaged cellphone on tuesday 28 July 2015 and they promised they would collect the phone on wednesday, i called on wednesday and was told by Ismail that my claim was not submitted and he submitted and the phone will be picked up on Thursday.I waited on thursday till i had to follow up again with them only to be told that the courier company does not do pick ups at Paarl on thursdays. i was then promised that it will be collected on friday, i AGAIn Followed up with them on friday and was told they would come around 1pm. 1PM still no show. i called and spoke to Nokuphiwo who told me Phatiswa will call me back to advise me further. its now 15:55pm and i am still waiting. i am utterly dissapointed by this lack of service as i pay my premiums timeously and have never skipped a payment. This is such an ionconvinience that i have to be without a cellphone for this long. totally unacceptable!!!!