Lack of responsiveness & processing approved claim

I contacted Adelaide in the claims department on the 28th May to find out if your computer wholesaler can transfer data from my current mac laptop to a new one. The claim was already approved in November 2014. She said that she would contact them and get bak to me on the same day. I tried for the next few days to reach her without luck. I subsequently got hold of Tshakane/Thlakane who called me back to inform me that she was still waiting for feedback from Paragon Computers. I then proceeded to attempt to reach both her and Adelaide over the next few days with no luck. I also spoke with Happiness on 4th June and she said she'd get Adelaide to call me back.<br> <br> This service is unacceptable! I suspect delaying tactics since I cancelled my cover and it expires on 30th June. I request that this matter be resolved with immediate effect!