Lack of or Poor service delivery from Budget Insurance

Today is the 2 July 2018 and to date I have not been paid the access from Budget Insurance. The case has been closed on 31 May 2018 and Ndingano Nemakonde promised that I would be paid 3 days later. I have not been paid since. Nothing effects Ndingano, even the fact that I promised to take the matter to the media, she said go ahead. I would strongly advise against a budget insurance policy. Service is non existent.