ML
Michelle L
1 reviews | Active since Dec 2015
15 Dec 2015, 14:26
Lack of customer service
I took out a policy at 11am, was promised that would have the documents immediately. An hour later no response, I called in to the call Center and was told I would receive a call back. Still waiting for that call. Made another call now 3,5hrs later, again still waiting for the response
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Replies (1)
Budget Insurance's replyOfficial
17 Dec 2015, 13:54Hello Mmjouste,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile, unfortunately without any success.
We confirm that we have emailed the policy documents to you on two occasions, and again after this complaint. We have also requested that you are contacted by one of our sales managers to discuss any further concerns you might have.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile, unfortunately without any success.
We confirm that we have emailed the policy documents to you on two occasions, and again after this complaint. We have also requested that you are contacted by one of our sales managers to discuss any further concerns you might have.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Budget Insurance Team.
Budget Insurance's reply17 Dec 2015, 13:54
Official
Hello Mmjouste,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile, unfortunately without any success.
We confirm that we have emailed the policy documents to you on two occasions, and again after this complaint. We have also requested that you are contacted by one of our sales managers to discuss any further concerns you might have.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile, unfortunately without any success.
We confirm that we have emailed the policy documents to you on two occasions, and again after this complaint. We have also requested that you are contacted by one of our sales managers to discuss any further concerns you might have.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The Budget Insurance Team.