Lack of assistance with settlement issue

<p> On the 23/09/2016 my claim with Budget Insurance was settled. A portion of the claim was paid to me and the bulk was supposed to be paid to my vehicle finance to settle the account.</p> <p>A week later the vehicle finance portion still hasnt been paid into the account. Ive phoned mutiple times trying to get this sorted but each time i was either told that "payments take a few days" and "We have paid the vehicle finance already, please contact them".</p> <p>Apon contacting my vehicle finance they reiterated that they havent received any payment and advised me to contact Budget Insurance and request they send me a proof of payment.</p> <p>Ive tried mutiple times to get this document (Proof of payment), but have only managed to receive a useless screenshot of some internal screen used by budget reps with the apparent payment and a letter of agreement of loss. Both these are useless in sorting out my issue. All I need is a proper proof of payment so i can forward this on to my vehicle finance and get this issue sorted, but budget insarance reps seem to be incapable of giving me this document and nobody has tried to assist me further in getting the document or trying to see where the payment went wrong.</p> <p>This has now dragged on for over a week and i am becomming really aggrivated at the lack of assistance in sortingt out a simple issue.</p> <p> </p> <p>Account : ********** 14<br />Claim : ********** 14_2</p>