QJ
Quintin J
1 reviews | Active since Sept 2015
06 Sept 2015, 08:22
Keep deducting money after I cancelled
They keep deducting an amount of R99 from my account under the name VAPINSBUDG after I made it very clear in emails and a phone call that I do not want the policy active. I want the money you deducted back, asap. I made sure the consultant knew I do not want anything from Budget Insurance because I have other insuranc, yet they keep deducting.I have all the emails I sent to Budget Insurance.
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Budget Insurance's replyOfficial
07 Sept 2015, 09:23Hello Qman723,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We assure you that the Main Policy indeed has been cancelled and the Value Added Policy has now been cancelled. The refund due to you has also been processed accordingly.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We assure you that the Main Policy indeed has been cancelled and the Value Added Policy has now been cancelled. The refund due to you has also been processed accordingly.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply07 Sept 2015, 09:23
Official
Hello Qman723,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We assure you that the Main Policy indeed has been cancelled and the Value Added Policy has now been cancelled. The refund due to you has also been processed accordingly.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We assure you that the Main Policy indeed has been cancelled and the Value Added Policy has now been cancelled. The refund due to you has also been processed accordingly.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team