its four weeks and the claim is not finalized

This is the fourth week now and my claim is not finalized. I tried to phone claim department manager and he/she doesn't answer my calls and sometimes those consultants they will tell me that the manager is in the meeting he will get back to me after the meeting, didn't get any call until today. I don't know what to do cause now I'm about to lose my job. I get late to work everyday and I'm still on probation of 3months in this company .I was using that car to get to work.<br>