INTERROGATION BY BUDGET

On the 20th July I had a minor bumper bashing. I submitted my claim over the past few weeks I had to sign documents allowing budget to access personal information, provide a tracking report and today asked to share my good timeline. I'm speechless at the manner in which ive been interrogated and treated over my claim which is less than R50 000.Then im questioned regarding my times I put on the claim form being 15.30 but my timeline is showing different, yet its within the time frame and in the same vicinity of the accident..I didn't realize its a priority to have the accuracy in the time in order for my claim to be valid..

A client whos never claimed even at times when I should be claiming. The time that a claim really needs to be submitted, and im paying insurers for, this is how im treated..

I want answers to this, as ive questioned my friends and family members on insurances they use and claims submitted and they dont experience this service.

If I cannot get my claim approved and answers, please cancel my policy, im sure there are plenty other insurance companies that would value a client who doesn't claim unnecessarily and pays their premiums on time. Cos clearly to budget insurance its all about the money and never about customer satisfaction.