Insurance that never pays any claims

This is the worse insurance ever. Never insure anything, even pets with them unless you don’t love them anymore or yourself.

On the 2 December 2018. I was driving from home to work when my car caught fire while I was driving, never had any complaints before about the car, the mileage is 65000.

I put the claim with the budget insurance. I phoned them everyday before they never call you back that you are claiming but they call you every second when you have to join them. Their response after numerous calls from me they said they will not cover the car since the fire was due to to mechanical breakdown.

Whatever breakdown they are talking about only happened when the car caught the fire and now they said they going to write it off from their side but will not make any payment. Bear in mind this is a comprehensive cover and they “cover anything , even fire “. I called the other department “escalating matters specialists from budget “ they gave me the same response. The car was never paid for the incident.

I feel this is injustice at high level. All the debit orders are up to date, never delayed any payment. Please guys I’m just advising you to never use this insurance unless you want the same this happen to you.