NM
Nozipho M
1 reviews | Active since Sept 2011
01 Sept 2015, 14:17
Insurance ****
Hello Peter helped me with my previous claim when Budget insurance was dodging to pay after my accident. Now they are failing to cover the shortfall that they were supposed to pay after claiming from the third party's insurer. They have been keeping the money to themselves and are not responding to emails to give me an update. They remain elusive and evasive while I have now to pay expensive lawyers to pursue the matter.
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Budget Insurance's replyOfficial
02 Sept 2015, 10:49Hello camillamk,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have also in the interim escalated the matter to the Recoveries Team Manager who will be in contact with you to discuss all the concerns raised and provide clarity on the processes etc.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have also in the interim escalated the matter to the Recoveries Team Manager who will be in contact with you to discuss all the concerns raised and provide clarity on the processes etc.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply02 Sept 2015, 10:49
Official
Hello camillamk,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have also in the interim escalated the matter to the Recoveries Team Manager who will be in contact with you to discuss all the concerns raised and provide clarity on the processes etc.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We have also in the interim escalated the matter to the Recoveries Team Manager who will be in contact with you to discuss all the concerns raised and provide clarity on the processes etc.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team