TM
Thomas M
1 reviews | Active since Mar 2014
01 Feb 2021, 08:22
INSURANCE *******
I have home contents cover and friday i tried to claim for my microwave and to my surprise i was told that its not covered because its value is lesser than my excess. Why dont you pay me out via cash in lieu then? Why i am paying insurance for "home contents"? Does Tom Creamer know that his products are useless like this?!?!?!?!?!?!?!
Helpful (0)
Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
01 Feb 2021, 08:51Hi Thomas,
We acknowledge receipt of your complaint.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Kind Regards,
The Budget Team
Budget Insurance's reply01 Feb 2021, 08:51
Official
Hi Thomas,
We acknowledge receipt of your complaint.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Kind Regards,
The Budget Team
TM
Thomas M's updateReviewer Update
01 Feb 2021, 09:06The person that is going to call me better know their story. With my 11 years experience of insurance i know how these things work!!! I've also worked for telesure back in 2014 so get your ducks in a row!!!
TM
Thomas M's update01 Feb 2021, 09:06
Reviewer Update
The person that is going to call me better know their story. With my 11 years experience of insurance i know how these things work!!! I've also worked for telesure back in 2014 so get your ducks in a row!!!
TM
Thomas M's updateReviewer Update
02 Feb 2021, 09:43A rude consultant that does not know what TCF stands for just called me!!! When i worked for Telesure back in 2014 first thing i was taught is TCF which stands for TREATING CUSTOMERS FAIRLY, seems like this lady that called me does not know that!!! I also work for an insurance company and know that you cannot interrupt a client while they are speaking, especially if that customer already complained on hello peter prior to you calling them. Most companies in this industry pay their clients out if they cannot afford excess, why cant Budget do the same? Some companies call it cash in lieu, some call it disclaimer!!! I have MANY friends that work at telesure and next thing i am going to do is send TOM CREAMER an email if i do not get better assistance, or better yet, Douw Steyn klaar!!!
TM
Thomas M's update02 Feb 2021, 09:43
Reviewer Update
A rude consultant that does not know what TCF stands for just called me!!! When i worked for Telesure back in 2014 first thing i was taught is TCF which stands for TREATING CUSTOMERS FAIRLY, seems like this lady that called me does not know that!!! I also work for an insurance company and know that you cannot interrupt a client while they are speaking, especially if that customer already complained on hello peter prior to you calling them. Most companies in this industry pay their clients out if they cannot afford excess, why cant Budget do the same? Some companies call it cash in lieu, some call it disclaimer!!! I have MANY friends that work at telesure and next thing i am going to do is send TOM CREAMER an email if i do not get better assistance, or better yet, Douw Steyn klaar!!!
Budget Insurance's replyOfficial
02 Feb 2021, 11:38Hi Thomas,
We do apologise for the service. We have arranged for a manager to contact you.
Kind Regards,
The Budget Insurance Team
We do apologise for the service. We have arranged for a manager to contact you.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply02 Feb 2021, 11:38
Official
Hi Thomas,
We do apologise for the service. We have arranged for a manager to contact you.
Kind Regards,
The Budget Insurance Team
We do apologise for the service. We have arranged for a manager to contact you.
Kind Regards,
The Budget Insurance Team