Insurance recordings

On the 1st of June 2020 my vehicle was involved in an accindent and written off, 6 weeks later on the 14 July 2020 Budget sent me a letter declining to my claiming during this 6 weeks I kept on emailing and calling the investigator Nazly Williams who kept on telling me she is still investigating.

From the 14 July 2020 before I could take the matter to the dispute department I requested on numerous occasions call records and the investigators report by calling the claims department and the investigating officer but never received anything.

On the 6 August 2020 I proceeded with the Internal dispute which was handled by Noorie Allie still without the recordings. On the 11 of August she rep**** back still decling to pay the claim and citing that on record it was captured that the vehicle is till operating on Taxify. Again I requested recordings for that particular call and other calls but received nothing. On the 20 of August 2020 I visited Telesure Headoffice in Dairnfern, the receptionist made calls and sent emails to the QA department every one was in a meeting according to her, she arranged for me to call investigator Nazly Williams and she informed over the phone that she requesting for the recordings to be sent to me.

I waited for 7 days on the 28 August 2020 I visited the offices again this time I was assisted by Percy Mamabolo since dealing with budget from incendent date he is the only one from the whole company who gave awasome service and sat with me for 3/4 hours to get recordings.

I received the sales recording, the claims recording and investigation report are still outstanding I was told by Percy that he will contact me as soon as their are ready but today is the 4 of September and still no recordings or call FROM BUDGET INSURANCE. I need to submit my report to the Insurance ombudsman and this are time wasting tactics. This policy was under my brothers name policy number ***