Insurance premium problem

I am insured with Budget since 2013 and reported a car accident involving only myself on 12/10/2015.<br> <br> The lady at the call center who handled my claim were more interested in telling me that my no claim bonus will fall away and repeatedly asked the same information on several occasions. She also send me a new policy with an increased premium of R147p/m.<br> <br> Out of exasperation a called the Budget number and got to Mr Morn? Fourie. Morn? was extremely helpful, listened to my complain and resolved it there and then by offering me a premium reduction of R227p/m instead of the increase.<br> <br> Morne's positive and helpful attitude make it a pleasure to deal with him. I can only hope that Budget look after such a valuable employee.<br> <br> Thanks Morne.<br> <br> Albert Naude<br>