Insurance double debited twice in the same month.

We talk of no postsale barriers and treating customers and clients fairly but Budget Insurance seems not to understand what that means for their clients! I have been calling in at their call centre since last month to request a refund for double debits performed on my bank account, TWICE in the same month that went off successfully, and to be reimbursed for bank charges accrued when there were not sufficient funds for their debits to go off and until today, my money has not been reversed to me. Yesterday I was reassured by one of their call centre consultants that an urgent would call me today, June, 01 and it's close of business day now- no call received from Budget. Such a frustrating and disappointing experience.