dd
darrel.bremer darrel.bremer

1 reviews | Active since Aug 2016

20 Feb 2017, 11:14

Insurance debited money from my account for 13 years after cancelling my policy

<p>Budget insurance have been taking money from my account for 13 years after I cancelled my insurance in 2004.</p> <p>They claim I never cancelled my Value Added Service, when I canceled my policy when I sold my car, even though the Value Added Service was for that specific car. </p> <p> </p> <p>Why would I want to retain the Value Added Service when I sold the car? When I phoned, I cancelled my insurance, irrespective how they want to structure the policy internally.</p> <p> </p> <p>I want my money bac****! All of the money you took after I cancelled my insurance with you!!!!</p> <p> </p> <p>Darrel</p> <p> </p> <p> </p>

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Replies (4)
Budget Insurance
Budget Insurance's reply20 Feb 2017, 11:21
Official

Thank you for bringing this matter to our attention.

Kindly be advised that a Customer Relations Specialist will look into the matter and revert accordingly.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply21 Feb 2017, 13:49
Official

Dear Mr Bremer

Kindly be advised that we have received confirmation from our Value Added Department that contact has been made with you regarding the final outcome in terms of the refund payable and we confirm that the matter has been resolved.

Thank you for allowing us the opportunity to assist with same.

Kind Regards

The Budget Team

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darrel.bremer darrel.bremer's update21 Feb 2017, 15:01
Reviewer Update

Hi Budget Team,

Thank you for taking interest in my complaint, and also resolving it promptly. I am very impressed with the service I have received from your team!

Thanks

Darrel

Budget Insurance
Budget Insurance's reply21 Feb 2017, 15:13
Official

Thank you for the feedback Mr Bremer

We will be delighted to convey your kind words to all who assisted.

Have an awesome day further.

Kind Regards

The Budget Team