Insurance company ripping people

Good day, from an unhappy customer. So my vehicle was involved in a road accidaent on 30th of July 2020 the so called not a regular driver was rushed to the hostipal before a police accident report could be filled, so road assistance was called on the same day and was only working from 8 to 4 afternoon so they were not available after hours assist. Then I called in the morningf of 31 July 2020 to report and log a claim. But my vehicle was toured alread towed by the different towing company. The calim was only registered on 03 August 2020. Firstly I had to search for my vehicle then inform them where it was, they took more than 3 days to do an assessment again, I was the one who was constantly following up on calls till I begin to write emials. Then the assessment came back my vehicle was written off. Okay, they begin with their validation and investigation. So today after numereous calls and emails they call and tell me that my claim was rejected based on "over night parking address of the of the vehicle was not the same and the driver was not a regular" This information was given to them up front that due to electricity isseues in Thokaza (no electricity for the whole month) my mother asked for safe parking to deal with the risk of theft or even damages and the driver again was reported than he is not a regular driver for my vehicle. So from the policy agreement I am aware that if the vehicle was driven by a diffent drive it will increase my access during a claim. So after paying the ensurance for many years now I am told that I was suppose to inform them if the address changes again this was temporal parking not my permanent address change which will be applicable. Does it mean if I drive to visit a different province for a day or two I must inform buget insurance all the time. What puzzels me is that all of this excussess are not even the bases of my clai merits. Please help me with the solution.