************* insurance company budget

On the 17 of February 2024 I avoided a car that was coming head on to me I collided with a tree there after I nearly get ****** a tow truck assisted me and got me transport to get home the next day I contacted budget insurance to report what happened they then made me pay R4000 for the towing company to release my car there after they send shinay to take Me to the accident spot to take pictures then go through my phone and pictures aswel as taking footage from a garage where I was earlier that night they treated me like a ******** after all that was done the next day I I received a email to give them permission to sign a letter to get personal information kavish from budget said if i dont sign they can reject my claim I said to him I just need my car fix this is not the way to treat clients they want to reject my claim I don't think this insurance company want to fix my they look for ways not to sort your car out and reject claims I'm still waiting feedback to see if they going to fix my car up or reject it this is so disappointing