1 reviews | Active since Nov 2017
Insurance claim on fixing a car
Hi You are by far the worst insurance iv had to deal with. Your employees have no respect for their clients at all I was involved in a car accident and put through my claim The car was taken for over two months and when I received the car back it had all sorts of defects
• The back boot door has cracks and is falling apart and does not close properly • The back passenger seat on the right hand side is also cracked and does not close properly • He front light has water in it and I have been stopped twice by metro police • The roof handles also have cracks • The inside of the doors are not attached properly and are falling apart • The car has a funny sound when driving and your assessor said the front wheel is touching inside the car where it should not( I am not technical so you will have to ask him to explain) • To add to my frustration, I still don’t have my spare wheel
I then called one of your agents who came to assess the car: cell number of your assessor is: **********
The assessor came to my house on 6 Nov 2017 and I have not heard from him since I am yet to receive a call from you or your assessor to even acknowledge a receipt of my complaint
Lettie ********** 319
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Budget Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Budget Team
Dear Lettie
Kindly be advised that we have received confirmation from our Assessing Management team that contact has been made with you and a booking has been arranged for your vehicle to be inspected and rectification work to be carried out.
Once again; on behalf of Budget Insurance; we wish to sincerely apologise for all the frustration and inconvenience you have experienced. We also wish to place your mind at ease that the Service Failures have been accordingly addressed.
Kind Regards
The Budget Team
Dear Lettie
Kindly be advised that we have received confirmation from our Assessing Management team that contact has been made with you and a booking has been arranged for your vehicle to be inspected and rectification work to be carried out.
Once again; on behalf of Budget Insurance; we wish to sincerely apologise for all the frustration and inconvenience you have experienced. We also wish to place your mind at ease that the Service Failures have been accordingly addressed.
Kind Regards
The Budget Team
