Insurance claim

I’m extremely disappointed with the service I’ve received. I logged an insurance claim two weeks ago and have not received any feedback regarding the claim or my car being assessed. Every time I respond to an email, no one bothers to reply — someone just drops an email and then completely ignores any follow-up.

My mom keeps receiving messages saying we haven’t submitted the required forms, even though we sent everything to ***. We were told we’d hear back by the 23rd, yet there’s still no communication.

I’ve been driving around for two weeks with visible scratches on my car, and it’s honestly frustrating and disheartening. I hate how my car looks, and the lack of updates or accountability from your side is unacceptable. This has been one of the worst service experiences I’ve had.