1 reviews | Active since Feb 2015
INsurance claim
<p>Dear Peter</p> <p> </p> <p>When i took the insurance i have specify the amounts that i want to cover the stuff, and they quoted me according to the amount buy when i was ****** and register the claim they want to pay me less:</p> <p>lenovo laptop covered for R5 750 they want to pay R3999</p> <p>Samsung tablet covered for R5500 they want to pay R2865</p> <p> </p> <p>I fully understand the access but robbing me the few hundreds that will make a diffirence that is what i do not understand maybe with your assistnce they will come with clear explanation . Because i believe in any policy you get paid what you covered for and thje premium am paying is based on what i have chosen to be covered for.</p> <p> </p> <p>Please assisist.</p> <p> </p>
We acknowledge receipt of your query
Kindly be advised that the value of items depreciates on a continuous basis. It is therefore possible that you purchased the items for that amount when you placed it on cover; however; the value for those items have since decreased; meaning that those same items can now be replaced at a lesser amount. Please bear in mind that we do not insure monetary values; we insure the actual items placed on cover.
We also wish to encourage you to ensure that you keep the policy updated by amending the values of certain items on your policy to avoid a similar incident of this nature occurring. We are not allowed to make any changes to your policy without your consent. It is therefore vital that you keep your policy updated at all times.
Our obligation as your insurer is to place you back in the same postion you were prior to the incident; which has been done in this case.
Trust you will find the above in order
Kind Regards
The Budget Team
We acknowledge receipt of your query
Kindly be advised that the value of items depreciates on a continuous basis. It is therefore possible that you purchased the items for that amount when you placed it on cover; however; the value for those items have since decreased; meaning that those same items can now be replaced at a lesser amount. Please bear in mind that we do not insure monetary values; we insure the actual items placed on cover.
We also wish to encourage you to ensure that you keep the policy updated by amending the values of certain items on your policy to avoid a similar incident of this nature occurring. We are not allowed to make any changes to your policy without your consent. It is therefore vital that you keep your policy updated at all times.
Our obligation as your insurer is to place you back in the same postion you were prior to the incident; which has been done in this case.
Trust you will find the above in order
Kind Regards
The Budget Team