Insurance Claim

I have submit a insurance claim round about the first week of November 2015 on Budget Insurance website. My washing machine packed up and Budget said they will replace it. On Saturday 27 November 2015 Budget phone me to say my claim has been finished and a company will phone me in 48hour to make arrangement for delivery the new washing machine. A week have past and no one have contacted me. This service delivery is very bad. It cannot take a whole week for a company to deliver one washing machine or even contact be to keep me updated. Every month my insurance money are deducted on time. Budget must review the companies they are dealing with to deliver a service to their clients. No one from Budget have contacted me during the week to find out if my washing machine was delivered and if I am satisfied. I AM NOT A HAPPY COSTUMER TODAY THE HOLIDAYS IS HERE AND I DO NOT WANT TO SIT WITH OUT A WASHING MACHINE.