WM
William M

1 reviews | Active since Feb 2014

19 Jan 2017, 22:23

Insurance call centres suck.

<p>I hate calling these call centres. First you must get thru the multiple choice extensions. Then the music and finally you get a person on the other side that says, "yello" and continues to address you with a acent so that I cannot understand a word. Yesterday I PLEADED to be transferred to a supervisor. I got in contact with Caramelise. Excuse the spelling Well, this is a professional. All I can say is thanks... I wish others in your profession could take some tips from you. I hope your boss reads this because this is the very first time I have complemented anyone on Hello Peter, let alone a Insurance Call Centre personnel.. For the record my policy number is ********** 92 Caramelise, you worth your oats.</p> <p> </p>

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Replies (1)
Budget Insurance
Budget Insurance's reply20 Jan 2017, 08:28
Official

Thank you for taking the time to send us this positive feedback

We will be delighted to share the compliment with Carmelita regarding her excellent service provided. We will certainly also let her Manager know about it.

Have an awesome day further.

Kind Regards

The Budget Team