******* Insurance

I have been trying to lodge a dispute for the past two days with all means of communication, with no luck. On Monday I was told a consultant will call me within 24 hrs (called in), Tuesday morning via Microsoft forms it was 8hrs on email I just got an acknowledgement email. This is really pathetic. I'm claiming for my pool motor (it self explanatory of its function), but my claim was rejected for mechanical breakdown, and also the pump and filter configuration that I would not know. This configuration of the pump and filter was not inspected by the Insurance for them to reject my claim. Why would I insure a motor with moving parts only for you to reject my claim for the mechanical breakdown. What do you cover on the motor!!!!!!!