Insurance as rotten as their service providers

If I could, they would not even receive a 1 star rating from me. I have been sitting with a geyser that is not providing hot water since Saturday 29/12/2018. A plumber was dispatched on Sunday late afternoon, only to find the fault was electrical and not with the geyser at all. He submitted his report and an agent called me to confirm that they would be dispatching an electrician on Sunday 30/12/2018 in the morning. It is now 19h02 Monday 31/12/2018 and after being given the run around since 14h30 after I called to follow up, I have had it. The most unprofessional service I have ever received.