*********** Insurance

This deserves a 0 star

On the 12 of November 2025 I submitted a claim. I received feedback from Michelle Rohan on the 13th of November who requested documents and I sent them the same day. Red flag was her advising me that I will receive feedback on the 19th of November. Why after so many days? Today it is the 19th, she responds and tells me that she has not received any feedback whatsoever and she will follow up on the 27th of November. I called and her colleague Tanya Halall told me that Michelle will call me today or tomorrow. She said I should forward the email to her and Michelle , however because Budget has *********** administrators she never send me the blank email that I requested in order to get her email address. I proceeded to forward the same email sent on the 13 of November. Michelle rep**** and told me that she will call before COB. Now this is at 12:50. The day goes by and I send a follow up email reminding her to call me at 16:39. She replies at 16:44 to inform me that she is still on a call and she will call in 5 min. Guess what.... At 16:57 she sends an email saying that she tried calling and I did not answer and I did not receive any missed calls.

Can someone besides Michelle or Tanya to please call me back tomorrow ASAP. I no longer want to deal with her because she is *********** and i am a client who has been meeting her end of the bargain by paying her premiums. Now when Budget has to meet their ends of the contract, it is an issue. Please regard this as the last claim because I will be canceling my policy once this claim is finalized. I hope this will reach the right hands. I do not want to go to social media and expose all of this.