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Susan D
1 reviews | Active since Nov 2023
02 Nov 2023, 13:31
Insurance
I made a mistake by leaving Santam for Budget insurance.
Budget quote me a R250 less premuim for my car insurance.
I put in a claim by Budget but they sent me a letter not honouring my claim. The insurance cover they explained over the phone is not the same cover I thought I have. They told I am covered comprehensively but now they say comprehensive could also mean covering the other car but my car is not covered.
How on earth can I leave Santam who covers everything for Budget insurance that only cover the other car and not my car. Budget **** to me and now they getting away with it. I want all my money back that I can go somewhere else. Susan Damonse ***
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Replies (2)
Budget Insurance's replyOfficial
02 Nov 2023, 13:33Hi Susan,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team.
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team.
Budget Insurance's reply02 Nov 2023, 13:33
Official
Hi Susan,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team.
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team.
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Susan D's updateReviewer Update
03 Nov 2023, 13:41After 48 hours and Budget insurance did not contact me yet.
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Susan D's update03 Nov 2023, 13:41
Reviewer Update
After 48 hours and Budget insurance did not contact me yet.