Insulting service from Budget insurance

<p>I have been with Budget Insurance since last year December, I have ever since taken their&nbsp; extra service, namely Home insurance and the Warranty. I contacted Budget last week on the 19th of June 2017. My car was towed to the nearest dealership because&nbsp;of a mechanical&nbsp;problem. I then laid a claim with their Warranty department ( Innovation group) where I was advised that my cover for the warranty would kick in on the 24th of June which was a Saturday and was advised that I claim would only be authorized&nbsp;on a Monday the 26th of June 2017 and I was also denied a courtesy&nbsp;car for the &nbsp;the same reason. This morning I called in to follow up up on my claim and to request for the courtesy&nbsp;car, to be specific I called their innovation group 5&nbsp;times in all occasions I could not get through to them. I called the dealership to also follow up with the them and luckily&nbsp;they have managed to get hold of the warranty department and were told that they&nbsp;would&nbsp;only authorize&nbsp;a payment &nbsp;of R1000.00 &nbsp;from a total of R10000 required to fix the problem. I find this very&nbsp; insulting, since I was asked to wait until Monday for my query to be attended to and to later learn that they will only be &nbsp; authorizing&nbsp; a payment of a R1000.00. and they have the audacity&nbsp; to debit and give me such a service. should my car be involved in an accident, will this be the service I will be receiving, should my goods get ****** will I be receiving&nbsp;the same service?.&nbsp;I would like &nbsp;for them to contact me a.s.a.p, if they cannot help me, then I&nbsp;would like to terminate &nbsp;all my services with the company.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>My reference&nbsp;number is : TAF **********</p> <p>My policy number :&nbsp; ********** 4 / ********** 96&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>My ID number : ********** 813080</p> <p>Car registration number :</p> <p>The diagnosis was done by VW midrand,</p> <p>Consultant name : Lappies ********** 320&nbsp;</p>