Information added and changed by the telecom lady Thandeka without my knowledge

This afternoon I called Budget to review my increased premium and spoke to Thandeka. Who I queried about the increase in my premium and excess from December. She sounded exhausted which I would assume it was from a long day of hard work. But upon receiving the updated document I am alarmed by some information that she changed. The premium was lowered but now wondering is it not from the information that has been changed from what was there (I have the updated pdf from last year when I reviewed and it shows some things have been changed as I compared) without my knowledge. 1- Employment category has been changed from Civil servant to Work from home. I do NOT WORK FROM HOME 2- I now have additional excess which were NOT THERE before 3- Type of parking under my work address during the day was 'in an excess controlled area now it states 'in a locked garage'. I have never authorized this and I don't know who said this must be changed. Can this be rectified asap because this is NOT what I said and requested. Can she please rectify this as no where did I say to update any of these information to the point that before I finished talking to her I explicitly asked if all the cover and information will remain the same and she said yes Andre asked me if I want to update anything and I said NO. Now where did she get the information that she changed. And why did she not inform me that she has changed any of the above information. I don't want these things changed. I did not ask for additional excess also. I do not want any of those additional accesses added on. My cover should remain the same as before. I need answers asap and this sorted out or I'm changing insurances. I loath ********* behaviors because this will cause me issues should I ever need to claim. Had I been a client who skims through things I would not have noticed. I'm already paying a large amount for an old car and now this. No this is not on. I wonder what else has been changed without me being aware that Is not on the email pdf document.