VM
VonaniMabobo M
1 reviews | Active since Jun 2015
30 Jun 2015, 18:30
Inflated access fee
I joined Budget Insurance when I purchased my VW Golf 7,and I was informed telephonically that my access will be 2500, when I claimed, however on 19 June 2015, I had an unfortunate incident whereby my car bumped a cement pave and damaged the oil samp and when I called to lodge a claim, I was informed that my access will be R8130 as I have only two months insured with Budget. The dealership gave me a quote and the cost of the damage was R3300.I then cancelled the claim and incurred the cost of the repairs. I Would appreciate if I can be reimbursed the difference of access agreed upon when I joined the insurance.
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Replies (1)Budget Insurance's replyOfficial
06 Jul 2015, 12:38Hello VonaniMabobo ,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
In the interim the sales call will be retrieved to establish the agreed upon excess which was accepted.
Detailed feedback will be provided on the outcome.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
In the interim the sales call will be retrieved to establish the agreed upon excess which was accepted.
Detailed feedback will be provided on the outcome.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply06 Jul 2015, 12:38
Official
Hello VonaniMabobo ,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
In the interim the sales call will be retrieved to establish the agreed upon excess which was accepted.
Detailed feedback will be provided on the outcome.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
In the interim the sales call will be retrieved to establish the agreed upon excess which was accepted.
Detailed feedback will be provided on the outcome.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
