Inept and flawed system

Context: My wife had a rough year in 2012 and had two separate accidents which resulted in her being rated as high risk by another insurance company. Completely understandable. I insured my wife's next car through Budget, who understood that she was the primary driver of her car and for 6 years have had no claims whatsoever for the car. We have since bought a new car, this week, and when I bought the car I phoned Budget to get a quote. I am listed as the main driver and my wife is listed as the secondary driver. Budget refuse to list her as the secondary driver because of a bad history?!?!? 6 years of claim free driving and having already insured her now result in this? What a shocking system! I have since spoken to a manager at Budget, who for the first time actually treated me like a logical person and not just a person to milk for cash and so I am not looking for restitution. We have since found insurance in another company and will be moving our portfolio from Budget in the next few days but this is just a story of warning to the people of the inept and flawed system within Budget that determines the policies.