Inefficient Sales Agents

I am an existing Client for many years. Currently have 2 vehicles on cover. I did a quote for a third vehicle 3 weeks ago and called today (16/01/24) to activate this new vehicle cover. The agent i spoke to mentioned that she has to do a new quote because i am trading my existing vehicle and we have to go through all the questions again. I queried why do i need to go through the process again as the quote was already done. I wanted her to confirm the quote that was on the new vehicle and she mentioned that she deleted the quote off the system and cannot retrieve and have to do a new one. She never understood me and Budgets process does not seem to be logical, I asked for another agent to contact me to proceed as this agent was becoming frustrating however, nobody contacted me, Please can i be contacted urgently to rectify this matter.