Indifferent and uncaring Budget!!!!

I have been having Budget as my insurance of choice for more than a year despite adverts and better offers from other insurances. Last month I got involved in a minor accident, and I came out of it with damage on my driver and passenger doors. I reported the case to Budget and I was assisted with no progress by Budget consultants who gave me run arounds, did not bother to even update me about the status of my claim. While I waited for them to get back to me with regards to what I was supposed to do, on the 3rd of this month I got hit from behind by a car driven by a drunk driver. I reported the accident at the police station and to Budget the next day. Yet again I was assisted by a consultant who seemed indifferent to my plight...She first made a Milnerton appointment while we had an agreement about Mitchel's Plain, I had to call to tell them to rather make the appointment at Stellenbosch because Milnerton was too far since I was informed the next consultant that they had no place at Mitchell's plain. I went to the Panelbeaters at Stellenbosch on the 5 June 2018. I finished the assessment in no time and the assessor told me the Insurance would get back to me within two days. The two days passed with Budget not making any contact. All along my car is packed in the garage and I cannot do much with it as it is wreck. After waiting, I decide to call them myself, and I was told about the cost of the damage and that they were waiting for the premium to reflect before doing anything more!! I asked the consultant why is it that they are not keeping me updated. I called and called and called and I was answered by brick walls who did not seem bothered, sympathetic nor concerned by the inconvenience I was experiencing. Today it is Monday, I have not been called by Budget, I'm seating with a car that I am unable to drive, by this time I thought it would have been long gone to be fixed, Cape Town is raining like it knows my car is messed up. That is Budget for you. They are happy to take the money but take long when they have to help clients.