Incorrect policy issues

I called budget last week regarding issues I had with my policy and was advised that I would be called back within 72hrs and I have had no feedback. Firstly the details on my policy are incorrect and there are additional clauses or additional access that was not declared to me when I was being quoted that I am not happy with. The consultant advised me that should she make the correct changes my premium would go up and I said I would not be liable for that and that they must go back and listen to the recording of my call with the consultant I spoke to when agreeing to the terms and conditions of my contract ,till this day no one has called me to correct my cover but I am being debited still.