Incorrect information received

I have been a budget insurance client for a while, in February 2017 I was retrenched and March 2017 I sent Budget Insurance an email advising that I can no longer afford the insurance premium I was paying because I was retrenched a few days later I received a call from one of your representatives I emailed myself again and she asked me if my vehicle was financed or paid up I told her that the vehicle was paid up and she told me that my premiums would drop because my car was no longer financed. She quoted me a premium of R249 a month and I was overjoyed at the huge drop in premium. In December 2017 I sold the Renault Clio I had and when wanting to insure my current vehicle was told that this was not comprehensive insurance it only covered theft hijacking and 3rd party claims this is ridiculous I always had comprehensive cover why change it and lie to me???? I told the agent I was going to load this on hello peter and he advised that I shouldnt because he will refer to management and I will receive a call to date its been 2 weeks and no call from management but budget was very quick to tell me I missed an installment I didnt miss anything You sort out my complaint and you get your money. I told the agent that call has to be listerned to and I want feedback.