Incorrect Information Provided

I recently changed my insurance from business to personal. The consultant did not tell me that the Netstar premuim will no longer be included in the premuim. After few months I received a bill from Netstar saying i owe them. If the consultant informed me correclty on the call i would not have changed my insurance as my premuim would have been the same. Due to my kid having to undergo surgery i had to be away from work and did not receive an income i called in to reduce my premuim due to this. I have now adjusted my insurance back to business as it was pointless having seperate premuims.