Incorrect debit order date

Its sad that I have to write this review but perhaps something will be done about my issue.

I joined Budget in October 2018 and requested that i get debited on the 25th of each month.

Somewhere along the line Budget decided to track my payment 2 days before pay day and debit. Ofcourse there wouldn't be any money in my account because I ONLY GET PAID on the 25TH...regardless of whether it falls on a holiday or weekend. I DON'T GET PAID EARLY!

Last month i had to call in to get them to debit again after they had sent an email and sms stating i'm behind on my payment. This month i phoned in and the lady said she cant send a request to the bank again until 03/05/2019. This is so inconvenient because if something happened and I had to claim between 01/05/2019 and 03/05/2019 they would give me the run around because the premium will only go ff on 03/05/2019. Believe me, I know how insurance companies try and find the best way TO NOT PAY.

I need someone to sort this out ASAP because I don't want to have issues.

The debit order must go off on the 25th of the month and not a day early, nor 8 days later!!!! I am very disappointed.

I offered to make an EFT payment and was told that I could not do so either...!

I need you guys to debit ASAP...