YA
Yanda A
1 reviews | Active since Oct 2018
02 Mar 2021, 08:54
Incorrect debit order and bad customer service
I have a house holds policy and cellphone policy with budget now the change amount for debit order after 4 months the change the debit order amount with R600 and something and as the bank sent debi check now due to the huge changes my bank didn’t allow the debit order to go through ,i’m irate as they said calls are recorded they must listen the call and after 4 months now they change the debit order amount
Helpful (0)
Replies (5)0
Replies (5)
Budget Insurance's replyOfficial
02 Mar 2021, 10:45Hi Yanda,
We are concerned to hear this.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
We are concerned to hear this.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
Budget Insurance's reply02 Mar 2021, 10:45
Official
Hi Yanda,
We are concerned to hear this.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
We are concerned to hear this.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
YA
Yanda A's updateReviewer Update
02 Mar 2021, 12:36As i explain to the agent that i was never told about the amount and even my contract doespreviousn’t have what you guys are saying and listen the that when i was taking the policy and check my previous debit orders and i never been told about the amount you want to deducted,the agent that helped me didn’t know nothing and check my contract and listen the call,still waiting for you guys to call me
YA
Yanda A's update02 Mar 2021, 12:36
Reviewer Update
As i explain to the agent that i was never told about the amount and even my contract doespreviousn’t have what you guys are saying and listen the that when i was taking the policy and check my previous debit orders and i never been told about the amount you want to deducted,the agent that helped me didn’t know nothing and check my contract and listen the call,still waiting for you guys to call me
YA
Yanda A's updateReviewer Update
02 Mar 2021, 12:43Why after so long you change the amount of my policy and why you gave me false amont and now budget acting as if this is my fault and if my policy lapsed i’ll take this to Ombuds and after you listen that call please send to me
YA
Yanda A's update02 Mar 2021, 12:43
Reviewer Update
Why after so long you change the amount of my policy and why you gave me false amont and now budget acting as if this is my fault and if my policy lapsed i’ll take this to Ombuds and after you listen that call please send to me
Budget Insurance's replyOfficial
02 Mar 2021, 12:56Hi Yanda,
We have escalated your matter. Our team will contact you to discuss your concerns.
Kind Regards,
The Budget Team
We have escalated your matter. Our team will contact you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply02 Mar 2021, 12:56
Official
Hi Yanda,
We have escalated your matter. Our team will contact you to discuss your concerns.
Kind Regards,
The Budget Team
We have escalated your matter. Our team will contact you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's replyOfficial
12 Mar 2021, 09:36Hi Yanda,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team
Budget Insurance's reply12 Mar 2021, 09:36
Official
Hi Yanda,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team