RN
Rogan N
1 reviews | Active since Apr 2018
29 Jan 2020, 10:23
Incorrect claim
I have never submitted a claim for R25000 on my Short-term policy however Budget has a claim logged. This is affecting my claims history. Have a VAP scratch & dent policy .....really bad customer experience. Just called now still on hold for 20 mins. Everytime you call you can't speak to anyone.....why do we pay a monthly premium. Really bad customer experience from Budget insurance.
Helpful (0)
Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
29 Jan 2020, 13:26Hi Rogan,
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Budget Team
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Budget Team
Budget Insurance's reply29 Jan 2020, 13:26
Official
Hi Rogan,
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Budget Team
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Budget Team
Budget Insurance's replyOfficial
31 Jan 2020, 12:56Hi Rogan,
We have been in contact with you and discussed your concerns. As agreed, we will provide you with a claims letter to confirm the claim history during the lifespan of your policy.
Trust you will find the above in order,
Kind Regards,
The Budget Team.
We have been in contact with you and discussed your concerns. As agreed, we will provide you with a claims letter to confirm the claim history during the lifespan of your policy.
Trust you will find the above in order,
Kind Regards,
The Budget Team.
Budget Insurance's reply31 Jan 2020, 12:56
Official
Hi Rogan,
We have been in contact with you and discussed your concerns. As agreed, we will provide you with a claims letter to confirm the claim history during the lifespan of your policy.
Trust you will find the above in order,
Kind Regards,
The Budget Team.
We have been in contact with you and discussed your concerns. As agreed, we will provide you with a claims letter to confirm the claim history during the lifespan of your policy.
Trust you will find the above in order,
Kind Regards,
The Budget Team.