CR
Conroy R

1 reviews | Active since Aug 2013

30 Apr 2015, 15:45

*********** Staff who waste my Time

I requested a n online quote. Sidney called and after all the questions which included my claim history provided me with an acceptable quote. I told him i would 1st need to think it through and cancel with my current insurer but he insisted and i eventually accepted. He assured me i would get my copy of the contract the same evening, I only got it the next day. The following week i received a call from Sidney, he said he needed to verify a few details, he asked for the spelling of the address, this was already confirmed and as per my contract was correct. He then asked about my previous claim details (repeated a few times in the initial call) He stated the installment would be double what i was originally quoted. I told him that this is unacceptable and if he cannot give me the original amount i would prefer to cancel. During the entire call i could hear the voice of another person telling him what to say and being shocked that i would not accept an increase in premium. He said he'd transfer me to retentions to negotiate my cover, call was cut. he then called and said the policy was stopped. I have already cancelled my previous insurance and would like what was agreed on

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Replies (1)
Budget Insurance
Budget Insurance's reply04 May 2015, 09:31
Official
Hello Mr Rex,

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relation Specialists, we will investigate the matter in order to provide you with comprehensive feedback.

Regards,
The Budget Insurance Team.