*********** staff/ Apauling service delivery.

<p>Very disappointed. My husband was involved in accident caused by negligence of third party. We had to pay R6000 access, which budget agreed they would recover from third party insurance. This accedent happend in February 2016. To date they have done nothing ito a letter of demand and / request for payment. Instead they increased our monthly premium even though my husband was not at fault. We have recieved no correspondence in terms of the progress of our claim nor notice of increase of monthly premium. Only our bank statement reflected increase. It appears that no training has been done in terms of consumer rights and credit agreement.)smWho is steering your Compliance deparment?.??. Y claims department is a major risk in terms of service delivery. We intend to institute a claim privately in small claims court. At least there we will have a speedily outcome .The 6 month mark y promised as recovery period came and passed. </p> <p> </p>