*********** Insurance Company with terrible Service and Values

If i could give less stars i honestly would.

Sharing my personal experience with this company.

My father signed me up with this insurance, they promised to take care of me but from the get go i was not once contacted by the insurance company. the first time i had spoken with them is when i got caught in a massive 17 car pile up on the N3 with loads of witnesses and other cars.

So I put in a claim with budget insurance, who had promised to look after me as a client. After putting in the claim i had no responses from them i had probably phoned the 15+ times a week to get updated as they would never phone me to let me know what is going on.

They did not want to put in any effort from the get go as they did not even want to make a simple phone call to get the accident report, as i phoned in to get a update i was told they cant do anything because they do not have the accident report (so instead of calling me to let men know they just left it) i then continued to make that phone call that took me a total of 2 minutes and send it through to them. after sending them the accident report as well as my settlement letter and all of the needed documents, i still was not contacted at all. On top of that everytime i phoned in to speak to my consultant Mbalenhle Dladla she was not available, eventually after 3 days of trying to get hold of the consultant that is supposed to look at my claim i find out that she is not on other calls as i had been told for 3 days she is not at work at all, and only after that when i then asked who is working on my claim did they allocate someone else.

From here they still do not contact me, I still have to phone them to find out what is going on i tried to speak to multiple managers who were all useless

Now i tried to get recorded calls from them which was a major fight as they did not want to give it to me at all, they said i must go pick it up at the head office in johannesburg , so my dad drove all the way there at the head office they told him that it wasnt the head office even though it is listed everywhere as the head office, they then refused to give it to him there as well, i called and called and multiple times i had consultants straight up tell me that they refuse to help me, i have had phones put down in my ear i have been ignored and refused to be helped so many times.

so now i called them back today and they just said that my consultant isnt available again like usual and just told me that my claim has been rejected, and if i a not happy I can just email the complaints department.

I believe that this is the worst possible service that can be given to a person and that this company looks for any reason not to pay you out because they are lazy concomitant and just focused on making money, they do not care about their clients or anything that happens with them.

So now i as a 21 year old am crippled due to a insurance companies incompetence and lack of care.

I would definitely not recommend this horrible company to anyone!