*********** Claims Process

I lodged a claim last week. I was informed that the claim takes 48 hours to be finalised when all the requested documents are received timeously. I sent the required documents a few minutes after they were requested and not only has my claim not been procecced, nobody bothers to call me to provide me with any feedback. Every time I call I am informed that Tracy Brooks is supposed to call me and nobody is competent enough to tell me when my claim will be paid out.

Budget has never had to chase me to recover any premiums and I don't expect to chase them to get my claim paid out. The service I have received is pathetic.