Incompetency

I took out an insurance with Budget Insurance 21st August 2017 in which I was also offered a Netstar Car tracker. All these years they have been debiting my account with no backouts. 09 September 2019 I bought another car, and added my Sister is a regular driver for the new car. I again insured the new car with Budget Insurance but did not take the tracker from Netstar, went for Bidtracker. First when I received my Policy documents of the new car, they didnt have my full information including my CONTACT details. I called in and asked them, Should I have been in a car accident, hi jacked how were they going to contact me. All they could say was they apologize it won't happen again. That is when I knew that Budget Insurance was a bad company and could not cancel my contract as they wanted 30 days notice. It didn't make sense why they wanted 30 days notice as they bill you a month ahead. Today being the 02 October 2019, I received an SMS from Netstar stating "URGENT. Battery disconnect violation at 14h13 on 02/10/2019. If there is an emergency, please contact Netstar @ ***" on the sms they had quoted the new cars registration which I didn't understand how because the new car came with a tracking device Installed by a different company. I called me Sister and she indicated that the car is ok, nothing is wrong. I called Netstar only to be told that the new car was installed a tracking device and is covered by them. I tried to explain and I was told to call budget insurance because I took out the Policy with them. When I knocked off at five, I obviously went to the car to go home. The car monitor was not responding. I tried to open the car manually but I couldn't. I called Budget as advised earlier and spoke to a lady who indicated that she's one of the managers who assured me that the information I received from Netstar was incorrect. From 17:00 I could not go home trapped between Budget and Netstar. This one says this type of thing. I indicated to the budget insurance lady that I needed to fetch my Son and all she left saying was that she organised road side assistance. Please listen to your recordings. They lady was protecting the company and not worried about me. Netstar indicated that Budget insurance did the mess up with the two car's. At 19:15 I decided to get an Uber and go home as I was already freezing. I indicated to the Budget insurance lady that I'm leaving my car at the parking and when they done sorting their mess, they will bring my car to me. If anything happens to my car, they will be liable because according to me I have a contract with them and they breached the contract. All the money they have been debiting, I want full refund. How do you do such a mix up.This is pure negligence. When I was almost home I received this message "Hello, your Flat Battery Assist Service has been completed.Budget Personal Insurance" .My colleague called me and told me that the road side assistance called her and wanted my car key's. I told them them I almost home. I'm sorry, I will not accept the level of such bad service while paying you your premium. I want your CEO to call me.. I have the managers name..