KM
KARABO M
1 reviews | Active since Dec 2013
06 Aug 2025, 17:04
Incompetency at Budget Insurance
I am extremely disappointed with Budget Insurance’s service. My vehicle was ****** in May 2025, and I immediately contacted Budget Insurance to cancel my policy. I was informed that the policy was cancelled. However, I later discovered that the policy had not been cancelled and my account was still being debited.
I have made multiple follow-up calls since then to request a refund for the incorrect debits, and every time I speak to a consultant, I’m told they will “follow up.” To date, no action has been taken, and I have not received any refund.
This level of service is unacceptable. I trusted Budget Insurance to handle this professionally, especially during a time of loss.
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Replies (2)
Budget Insurance's replyOfficial
06 Aug 2025, 17:06Good day Karabo,
We acknowledge your complaint and it has been escalated to the relevant department who will be in touch with you.
Kind Regards,
The Budget Team.
We acknowledge your complaint and it has been escalated to the relevant department who will be in touch with you.
Kind Regards,
The Budget Team.
Budget Insurance's reply06 Aug 2025, 17:06
Official
Good day Karabo,
We acknowledge your complaint and it has been escalated to the relevant department who will be in touch with you.
Kind Regards,
The Budget Team.
We acknowledge your complaint and it has been escalated to the relevant department who will be in touch with you.
Kind Regards,
The Budget Team.
KM
KARABO M's updateReviewer Update
07 Aug 2025, 15:07I am extremely disappointed with Budget Insurance. I contacted their call centre to cancel my policy, and the consultant confirmed that the cancellation had been processed. Despite this, I later discovered that the policy had not been cancelled, and Budget Insurance still debited my account.
When I followed up, I was told the matter would be escalated, but I received no proper communication or explanation. Eventually, I found out only a portion of the refund was paid back, and at no point was I informed that the full refund would not be issued.
This is completely unacceptable. I did not authorise the debit on a policy I was told had been cancelled, and I was never notified about a partial refund decision. I request the remaining balance of my refund be paid back immediately.
When I followed up, I was told the matter would be escalated, but I received no proper communication or explanation. Eventually, I found out only a portion of the refund was paid back, and at no point was I informed that the full refund would not be issued.
This is completely unacceptable. I did not authorise the debit on a policy I was told had been cancelled, and I was never notified about a partial refund decision. I request the remaining balance of my refund be paid back immediately.
KM
KARABO M's update07 Aug 2025, 15:07
Reviewer Update
I am extremely disappointed with Budget Insurance. I contacted their call centre to cancel my policy, and the consultant confirmed that the cancellation had been processed. Despite this, I later discovered that the policy had not been cancelled, and Budget Insurance still debited my account.
When I followed up, I was told the matter would be escalated, but I received no proper communication or explanation. Eventually, I found out only a portion of the refund was paid back, and at no point was I informed that the full refund would not be issued.
This is completely unacceptable. I did not authorise the debit on a policy I was told had been cancelled, and I was never notified about a partial refund decision. I request the remaining balance of my refund be paid back immediately.
When I followed up, I was told the matter would be escalated, but I received no proper communication or explanation. Eventually, I found out only a portion of the refund was paid back, and at no point was I informed that the full refund would not be issued.
This is completely unacceptable. I did not authorise the debit on a policy I was told had been cancelled, and I was never notified about a partial refund decision. I request the remaining balance of my refund be paid back immediately.