INCOMPETENCY AND LACK OF PROFESSIONALISM

My husband and I were involved in an accident in December 2013. I submitted my claim which was approved and a payout made. However due to the accident being caused by the other driver, i was advised that i should pay an excess amount which will later be recovered from the other driver. Now to date i am being sent from pillar to post and no feedback whatsover was given to me. i continously have to phone them and beg for feedback which is a bit frustratig, especially seeing that I am the client and they are the service provider. i can never recommend budget to anyone, not even when they are desperate....their services disgust me